Question 1

What is PureGate?

Accepted Answer

PureGate is a browser extension that detects and masks sensitive data (names, CPR numbers, emails, etc.) before it reaches AI tools like ChatGPT, Claude, or Copilot. You get the AI productivity without the GDPR risk.

Question 2

How does PureGate detect sensitive data?

Accepted Answer

We use pattern matching and NLP models to catch 20+ data types: CPR numbers, credit cards, names, addresses, and more. You can add custom rules for data specific to your organization. All processing happens locally on the user's device.

Question 3

Which AI tools does PureGate support?

Accepted Answer

PureGate works with all major AI tools including ChatGPT, Claude, Microsoft Copilot, Gemini, and custom AI applications. Our browser extension intercepts prompts before they're sent to any AI service.

Question 4

Does PureGate slow down AI interactions?

Accepted Answer

No. PureGate processes data locally with sub-100ms latency. Users won't notice any delay when using AI tools. The extension is designed to be invisible during normal use.

Question 5

Where is data processed?

Accepted Answer

All data scanning and masking happens locally on the user's device. Sensitive data never leaves your network for analysis. Only anonymized metadata is sent to our servers for reporting purposes.

Question 6

Is PureGate GDPR compliant?

Accepted Answer

Yes. Personal data is processed locally on the user's device and never sent to our servers. We provide full audit trails for compliance reporting, and our DPA is available on request.

Question 7

What certifications does PureGate have?

Accepted Answer

PureGate is pursuing SOC 2 Type II certification, GDPR compliant, and pursuing ISO 27001 certification. We're also prepared for EU AI Act requirements. You can request our security documentation through your account manager.

Question 8

Can employees bypass PureGate?

Accepted Answer

PureGate can be deployed with enforcement policies that prevent unprotected AI usage. Admins can configure whether to block, warn, or simply log when sensitive data is detected.

Question 9

How is PureGate priced?

Accepted Answer

PureGate is priced per user per month, with volume discounts for larger deployments. We offer Starter, Professional, and Enterprise plans to fit organizations of all sizes. Contact us for a custom quote.

Question 10

Is there a free trial?

Accepted Answer

Yes, all demos include access to a 14-day free trial. You can test PureGate with your team and workflows before committing to a plan.

Question 11

Can I change plans later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. Contact support for assistance with plan changes.

Question 12

Do you offer annual billing?

Accepted Answer

Yes, we offer annual billing with a discount compared to monthly billing. Annual plans also include priority support and dedicated onboarding assistance.

Question 13

How long does deployment take?

Accepted Answer

Most organizations are fully deployed within 24 hours. The browser extension can be pushed via MDM (Mobile Device Management) or installed manually. No infrastructure changes are required.

Question 14

Do I need IT involvement to deploy?

Accepted Answer

For enterprise deployments, we recommend IT involvement for centralized extension deployment. However, small teams can get started with manual installation in minutes.

Question 15

What support is included?

Accepted Answer

All plans include email support with 24-hour response time. Professional and Enterprise plans include priority support, dedicated account managers, and optional on-site training.

Question 16

Do you offer training for employees?

Accepted Answer

Yes, PureGate includes a built-in security awareness training platform. Employees can complete training modules and phishing simulations directly in the dashboard.

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